No no no.. you have to make a character in the game and then create IN THE GAME that account for records. You cant do that on records page at all! Click to your character options (in the game), add e-mail and nickname etc what is required. Then request password and the game checks your nick availability and sends you a password... and then check your e-mail inbox (and in some cases junk mail too) and find out the e-mail you just received. Copy the password.. go back to your profile and paste it into correct box (just dont put it into your character password). Then click "log in" or whatever it is. Soon the game informs you about how you succeeded.